TPE’s has a new chatbot to keep customers on track with live journey information

TransPennine Express (TPE) customers can now get live train information on the go with a new chatbot service.

Penny, the train operator’s new automated chat feature, helps customers stay informed about delays and rail replacement services, enabling them to plan their journeys with confidence.  

It can also assist with ticket details, train timetables, and answer queries related to travel plans.  

Penny also doubles as a search tool, helping users easily find relevant information across TPE’s website.   

Customers can now access support anytime, including outside of normal business hours.   

Andrew McClements, Customer Experience and Transformation Director at TransPennine Express, said: “We’re excited to introduce Penny, our brand-new TransPennine Express chatbot.   

“We are always looking for ways to improve our customer service and this is an easy and instant way for people to receive and find information about our services and any disruption that may take place while they are travelling with us.”    

To use the new service visit TransPennine Express’ website: tpexpress.co.uk/  

Pranay Jain, CEO & Co-Founder of Enterprise Bot, who are behind the technology said: “We’re proud to support TransPennine Express in launching a smart digital assistant that delivers real-time journey updates, intuitive search, and 24/7 support. 

"By making essential travel information instantly accessible, this solution empowers passengers to stay informed and in control - no matter where they are.”