
Customers are being provided with clear and up-to-date information about their journeys at 300 stations run by Northern after they were upgraded as part of a multi-million pound investment.
More than 700 new customer information screens and 530 public announcement speakers have been installed.
The work has been completed at stations across the North of England, including Bentham, Bingley, Hale, Hazel Grove, Mossley Hill, Maryport, Shildon and Sunderland.
The final phase of this five-year project is now well underway and will be completed by March 2027.
With white LEDs and a high-colour contrast, the screens can be seen from a greater distance and are designed to be easier to read for customers, including those with visual impairments.
In many cases, the screens are larger than those provided previously. The information is displayed clearly, in a format that is easy to read, so customers are provided with the latest information, including departure times and important safety messages.
Alex Hornby, Northern’s commercial and customer director, said: “Customers deserve the best quality of information when making their journey with us, and we are investing millions of pounds to ensure we deliver this.
“Up-to-date information about our services and clear announcements at our stations are vital.
"We will continue to listen to customer feedback and make such improvements, so they can enjoy simpler, straight-forward journeys when they’re travelling across our network.”
It comes as the operator is working to make stations and services across the North of England more accessible, to give everyone the confidence to travel by train.
Northern has installed dozens of Passenger Assistance Points, expanded its mobility scooter scheme to include another eight stations and trialled new priority seating and British Sign Language announcements.
It is currently trialling a programme which allows customers travelling between Preston and Colne to scan a QR code and tell conductors they require assistance up until 10 minutes before departure at unstaffed stations.
The operator is also working to deliver a plan to improve performance, ensuring no more than two per cent of services are being cancelled by the end of 2027 and 90 per cent are arriving within three minutes of schedule.
Northern is the second largest train operator in the UK, with 2,650 services a day to more than 500 stations across the North of England.