From control room to frontline officer: one person, two vital roles

Rachel joined Derbyshire Constabulary over two years ago, and day-to-day she works as a Dispatcher in the control room. 

This means that when a call comes in, she looks at where available officers are and works to assign officers to the incidents. 

Last year, she decided to take a leap and take on a new additional role of Special Constable to get a wider view of the work the force does. Since then, she hasn’t looked back. 

Special Constables are dedicated individuals who, after a hard day at work in their regular job, still have the enthusiasm and passion it takes to volunteer some of their free time to help others. They have the same powers and training as full-time police officers, the only difference is they volunteer their time as and when suites them. 

Rachel said: “I first wanted to give being a special a go so I could have a better understanding of the frontline and get an idea of the demand and what our cops are facing on a day-to-day basis. 

“Whilst we do hear everything on Dispatch, I think doing the role has given me much more of an appreciation for the reality of some of the tasks. 

“Having first-hand experience of this now on shift as a special is so rewarding, getting to see everything come together to keep that person, or people, safe. 

“It’s just a great feeling knowing you’re supporting those out on that frontline and you’re there as that extra person to provide support to the public.” 

To be a Special Constable, volunteers must attend 17 weekends of training.  Once you’ve passed this, there will be continued support for you whilst you volunteer and the opportunity to expand your skills and knowledge through further training courses such as advanced driving. 

If this is something that takes your interest, you can learn more on our website here: Special Constables :: Derbyshire Constabulary Jobs.